Talk to a real person.
No bots, no first-line filters. You write, we read it ourselves, we reply. Pick the channel that matches your case below.
Priority email: Pro customers
If you have an active Pro license, write to us directly. We read every message and reply, usually the same business day.
- One business day average response
- Replies from a real engineer, not a help-desk macro
- Faster for showstoppers. Say so in the subject
WordPress.org support forum
Free users get help on the official WordPress.org forum. We read it every day and reply ourselves: you're not handing off to a bot.
- Usually within 24–48 hours
- Public answers help other store owners too
- Searchable history of past questions
Two places to check first, often faster than a reply.
Read the docs first
Most setup questions are answered in the guide. The Troubleshooting section covers the four most common issues.
Open the docs →Check the changelog
If something used to work and stopped, the changelog may explain the change.
View changelog →Reach us directly: sales, support, anything.
Use the form below for pre-sale questions, billing, partnerships, or any case that doesn't fit a public forum. Pro support requests are flagged automatically when you include your license key.
Your store's search. Fixed.
Install the free version in 60 seconds. No configuration required. Works out of the box with any WooCommerce store.